When did America become so entitled? I remember when people used to be respectful and have some dignity in public.
Tonight was an eye opener for sure. I don't remember ever getting this worked up about a table- it has certainly been a while since I have even been this mad. Typically when someone insults you or starts to speak in a condescending manner it isn't that hard to get past. Now when that behavior persists and that person continues to abuse and attack you in any way possible then it gets to be ridiculous.
I just had the customer FROM HELL sit in my section and maybe it was for a reason. To be honest she left in (crocodile) tears tonight and I have no remorse for that- none whatsoever because she absolutely deserved it. She got smacked in the face with reality. Nobody else was strong enough to stand up to her in the past and I gave her a full dose of truth tonight.
I am completely used to high maintenance tables and have no problem with them. I love the challenge of a difficult table, in fact I do best when I have a very complicated table with certain needs. I am fantastic at providing for people with special needs and desires... but be SOMEWHAT reasonable please.
This lady tonight was none of the above. She is in a special class of her own- a conversational terrorist so to speak. She takes every opportunity to belittle and berate you as you perform flawlessly. Constantly nitpicking and backtracking the entire table whilst completely embarrassing her company (her husband and friend ) in the process. I did my best to completely ignore her behavior as long as possible until it was no longer an option.
This is the type of person to look for any reason to complain or get an edge on the establishment. First when she DEMANDED a certain table, after seeing it being cleared, and was told that it was reserved by another party she said that we were "discriminating against her because she is fat". The host responded by saying "I never said anything about your weight ma'am and they reserved that table before you came in."
She pulled the discrimination card again after my manager had already told her she wasn't welcome here anymore. This time it was us "discriminating against her food allergies" which seemed to pop out of nowhere. She told me she was allergic to "poppy seeds and alcohol".... when her husband's dish showed up with some balsamic glaze on it she immediately grabbed it and sniffed it for whatever reason. I assured her it had no alcohol or poppy seeds- yet after stealing a few bites from her mate she complained that she needed to see the ingredients in the balsamic glaze now. I brought her the bottle of balsamic glaze which says it was made with vinegar... she proceeds to tell me she is now allergic to vinegar which can make her sick. YOU ARE SUPPOSED TO TELL ME THIS SHIT BEFORE I PUT IN YOUR ORDER NOT AFTER!
At this point I was so frustrated with her attitude I took the bottle and walked away. Upon my next visit to the table she says "Why did you walk away in the middle of me talking to you?" and that is when I responded "Are you always rude to strangers or just the ones who are helping you?" and she was in absolute shock because nobody has ever stood up to her it seems.
Even her friend and husband we cowering in fear of her at this point- she tried to say "Now you are yelling at me?" yet I never raised my voice- I was just chastising her for her inappropriate behavior. I replied "I am not yelling. I'll have your check right out." At this point I told my manager and gave the check to another server to deliver. Of course they ask for the manager when the other server goes by the table and he was dreading every moment of it. I walked back to the table with him and didn't have to say a word. He had my back completely because he is very familiar with this lady and her shenanigans. In so many words he said "We would appreciate if you don't come back." and her immediate response was to act shocked and ask why- as if she didn't understand how her actions would cause this kind of reaction.
He had to explain how she has a literal rap-sheet of notes from us, ranging from how rude she was the hosts to her particular "allergies" and habits. She mistreated several of our members already and really didn't deserve a second chance but our manger is a very nice guy. When she disrespected me and both of the hosts repeatedly though it was the last straw. This lady even went so far as to lie and say she has never talked to this manager or seen him before when she has had several interactions with him and our staff... all of them very disrespectful.
This person likes to pull the Angry White Woman tirade that has worked so well for her in the past. All you have to do is exaggerate and lie and you can have anything you want in America (if you're a white woman that is). Most of the time it works, in fact most of the time especially where I live. Today I gave this woman a full dose of reality: You aren't special and you aren't going to walk all over me. I am a human being and I will be respected.