The only thing that is certain in life is change. Every day presents us with new obstacles that shape and define who we are and what we will become. As humans we value permanence and stability- routine and structure in our chaotic lives. When we experience dramatic changes it can sometimes be quite nerve-racking. The uncertainty is what we fear the most I believe.
On Saturday I learned that our GM was just fired for reasons that aren't fully clear or being discussed at the moment, but I have my suspicions. There was an ever growing mountain of SH*T that was piling up against him. Allegations of misconduct, harassment, favoritism, and incompetence just to name a few. I think the biggest problem was he simply DID NOT CARE about his job nor the people who rely on the place to make a living.
Many of the employees actually moved on because of him in the past several months. His complete lack of responsibility in storewide issues because a game of blaming and finger pointing. If something wasn't ordered he would just blame the chef instead of just going and ordering it himself. If he was unable to complete his paperwork during non-business hours he would hide away in the office during the dinner rush and force us to go looking for him every time we needed a void/comp or swipe for authorization, then blame the company for not giving him enough time to do his job. It becomes so mentally exhausting when you have to constantly play catch up with your tables because your manager simply isn't present when you need them.
Just like many of us servers, I think the job just wore him thin with the long hours and demanding schedule. Eventually it broke him mentally and he stopped giving full time and attention to his career. This becomes noticeable quite quickly and creates a very toxic environment in no time. Instead of trying to improve and adjust things he would do quite the opposite and try to ignore the problems as they kept piling up. I described it to him as "death by 1000 papercuts" and that is exactly what was happening. The obvious solution is to keep trying to solve the problems as they arise rather than ignore them by pushing them off. Even if he only did ONE thing per day that would have eventually added up and got us back to where we should have been but he was too busy trying desperately to maintain the illusion of competency.
Eventually that "I don't give a SH*T" attitude starts to spread and other people think it's ok to stop caring about everything around them too. I refuse to behave like that so I stand up and try to organize and communicate with my staff members what changes we have made as well as the problems as they arise. The only way to progress in such a stifling environment is to take matters into your own hands and become the leader.
SO what now you may ask? We wait- the new GM should be arriving very soon but until then we have one of the strictest regional managers in town from Las Vegas and he is kicking our butts back into shape. The man literally nitpicks the entire restaurant until people are terrified to be in his presence. He is a genuinely good guy though and he is giving us a big fat dose of reality right now, showing us how far off track our restaurant has become over the past year. Will the new manager be a hard-ass or just another jack-ass? We will have to find out soon :-D!